Rick M Tre

No service

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Im not writing it AGAiN No service , passed around like A dirty shirt Both companies drop my calls or pass me on We have no service we have no service we have no service
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Loss:
$100

User's recommendation: Don’t bother

habonimana s
map-marker Saint-Hyacinthe, Quebec

To unsubscribe my account

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Updated by user Oct 20, 2023

non,i had a lever rc

Updated by user Oct 20, 2023

my online store is ; www.steveclub.acn.com.and my achèvement is five points.unfortunately my mentor did not get much time to train me that is why i need to left

Updated by user Oct 20, 2023

not far about this business, i was disappointed about this business

Original review Oct 20, 2023
i tried many time to unsubscribe my account without succès. i need someone who assist me please. thank you
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User's recommendation: to get an assistance as soon as possible

Anonymous
map-marker Scarborough, Ontario

My land phone +141******** is out of order since several months . Can you look into this and help me in this issue . Thanks

My package with ACN is internet and home phone . For last several months my home phone bearing number +141******** is out of order and trying every day but no result . So hep me in this Home phone issue . Waiting for your prompt initiative to resolve this problem . Thanks
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Claudie L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Très bon service

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Une compagnie qui sest énormément améliorée et qui continue dappliquer des améliorations afin de favoriser une belle expérience client. Je suis très satisfaite
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User's recommendation: Excellent

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Toronto, Ontario

Hidden fees and charges

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Acn Canada - Hidden fees and charges

Worst internet provider ever. I have been a customer for 5 years (internet was for my moms place, I have a different provider myself), had some issues with service and internet speed would drop but was ok.

6 month ago I decided to upgrade to unlimited and better speed, ordered a new modem from Flash, installed it and mom was happy with it. Unfortunately my mom passed away and I no longer needed internet at her place so I canceled the service to realize that I am now charged 100$ fee for early cancelation? Like what? Are you serious?

Nothing changed on the account, just better speed. So what can I say - screw you Flash Service. I know I won't be able to get my money back, but I will make sure non of my friends or family will become your customer. So easy to calculate - you gained 100 but lost 1000.

Good job. Enjoy it.

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User's recommendation: Do not sign up for it

1 comment
Yerik Rdh

When you upgrade you are subjected to an EFT depending on the vendor that is supplying you internet. You can send the DC of your mom via email Naflashservices@***.com with a request to waive that ETF if that bill is under her name.

Anonymous
map-marker Ontario, California

They do not deserve a rating I am so disgusted with this company it is a pyramid scam I cannot believe they have been in business this month definitely the worst experience ever

They do not deserve a rating. I am so disgusted with this company, it is a pyramid scam I cannot believe they have been in business this long. Definitely the worst experience ever.
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Anonymous
map-marker Stouffville, Ontario

Horrible company

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Horrible do not use this company! First they tell me I am eligible for their high speed internet services.

Made me pay for the shipping and handling for the modem and service fees. About a week later they tell me that I am no longer eligible for their internet services and ask me to return the modem or my credit card will be charged. I returned the modem back received an email saying I will be refunded. No refund came in.

After a month of trying to reach customer service they tell me they do not refund for shipping/handling and service fees. TOOK MY MONEY AND NO SERVICE AND NO REFUND!! DO NOT USE THIS COMPANY. Bell is more expensive but it is so because they work and are a legit business.

Even Explornet is better than this company. YOU'VE BEEN WARNED

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Klaus R Dud

Service

The worst service of any phone provider! Don't deal with ACN, you'll spend hours on the phone trying to reach an agent who will have no clou whatsover!
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Pros:
  • Very few
Cons:
  • Lack of fast service

Preferred solution: Let the company propose a solution

User's recommendation: Don't deal with ACN

Anonymous

To let people know

when you cancel using credit card makesure you tell creditcard compny they withdraw under FLASH SERVICES AND ACN CANADA, ANYWAY TO TRY TO BILL YOU. HOW DISGUSTING APART FROM *** SERVICE AND REBOOTING MODEM ALMOST DAILY
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Preferred solution: Apology

Taylor K Cbe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Big Disappointment

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I've used ACN Flash services for about a year now and I regret choosing to go with these guys for internet service. Connection often dips to a low of 0.5 mbps (on a supposedly 100 mbps plan) and customer service is absolutely terrible.

Tried to do a service move with these guys and it took them about a month to send a technician to my place to set up the internet (they even charged me for the non-existent internet service for the whole month). I eventually had to cancel my term with these guys because they started charging me P.S.T on top of my bill(I currently live in Alberta) and, when I called customer service, they said they had no control over taxes charged onto accounts and they could not help me in any way (I asked if there was anyone I could talk to regarding this issue but they just gave me a No).

I hope this review helps to prevent whole lot of headache for some people and maybe give these guys a wake up call to improve their services.

View full review
Loss:
$145
Pros:
  • Affordable if you are looking for cheap internet
Cons:
  • Terrible service
  • Will not give you the advertised internet speed

Preferred solution: Let the company propose a solution

User's recommendation: Consider other service providers

1 comment
Guest

I have been with ACN since may5/2021 and been overcharged by 200 dollars in my first two months.customer service is a dissapointment to say the least. they have billed 7 times in 60 days. cannot recommend.

Resolved
Ren T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Early shut off of internet

Updated by user Aug 31, 2020

LEFT THESE FRAUDSTERS.

Original review Aug 31, 2020
These *** shut off my internet at 8:00 pm on the day that it was to be shut off. To me the day does not end at 8:00 pm and it is uncontionable that a company would shut off internet at that time. This is just the last straw in a litany of issues that I have had with this provider. ACN KISS MY ***
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Pros:
  • Fantastic company very happy with the service

Preferred solution: THAT THE COMPANY GO TO ***

User's recommendation: DO NOT GO WITH THESE FRAUDSTERS

Ritchie W

I want my refund

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Dear sir/madam I am writing to you as I am very frustrated with the process and the length of time it takes to have MY money return to me and that there is no one who I can speak with. I TRIED WITH THE PERSON WHO SOLD ME THE VENTURE PUT RECEIVED LITTLE TO NO HELP. SO IAM ASKING FOR SOME HELP WITH THIS MATTER OR I WILL BE FORCE TO US OTHER MEANS OF GETTING ME REFUND BACK MY ID #IS 0566**** AND WOULD BE VERY HAPPY TO SIT DOWN AND TALK OUT. Ritchie Weinstein jolly_CHEF@***.COM
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Loss:
$275

Preferred solution: Full refund

User's recommendation: more person to person talking

Anonymous
map-marker Windsor, Ontario

Hello , the chat support is not helping that is why I am here

Hello, my home phone is not making or receiving calls today. Can you please help me? 1 51* 735 **** this phone is not working today Gilbert Iyamuremye p_uwinezap@***.fr
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Anonymous
map-marker Montreal, Quebec

Bad service

I have bad service my net at home very slow
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User's recommendation: Is not good company

Selamawit B

Poor ustomer service and not help full technician

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I haven’t had a connection for four days I called the first when it stops the connection they did the assignment with me in home through the phone and doesn’t work they said we will send you a technician the next day a technician didn’t come second day called and the technician that I got him is very rude no apologies for inconvenience he hung up the phone with out let my time schedule convenient or not to me . I called customer service to cancel my account because I am very disappointed no internet for two days I have a lot of things to do through the internet the lady I phone that day actually is very nice she promised me they will send same one to fixed the next day no baby shows up terrible costumer service I am very disappointed . I canceled .
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Preferred solution: Price reduction

William R Zqn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Will not recommend this service to anybody!!

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Terrible service from start till today, cancel my service as of now!!
View full review
Loss:
$120
Cons:
  • Terrible service
  • And slow speed internet
Reason of review:
Bad quality

Preferred solution: Full refund

About

Related Companies

ACN, Flash Wireless, Acn Pacific

Summary

ACN Canada is a company that specializes in providing a wide range of business services. The company was founded in 1993 and its corporate office is located in Montreal, Quebec. ACN Canada offers a wide range of service packages that include phone service, natural gas and electricity services and many more. Also, the company provides a wide range of residential services. ACN Canada also offers a large number of home services such as high speed internet, technical support, home security and automation services etc. Moreover, the company supports clients by helping with credit processing.

Acn Canada reviews and complaints

Acn Canada is ranked 381 out of 2029 in Telecommunications category

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